FREQUENTLY ASKED QUESTIONS
ABOUT OUR PRODUCTS
What makes your products better for babies and children?
Wash with Water products are developed from the finest organic and all natural ingredients and are free from Petrochemicals, Phthalates, Sulfates, Parabens, Synthetic Colors, TEA, DEA, Silicons, PEGS, Dairy, Egg, Oat, Lactoperoxidase, Citrus Seed Extract, GMOs, Triclosan, and Synthetic Dyes.
What products do you recommend for a child with eczema, keratosis pilaris or cradle cap?
All of our products are developed with the most delicate skin of newborns in mind. A fan favorite for those with sensitive skin conditions has become the Eczema Bundle that includes our certified organic Barenaked Babydoll line of bath products and A Star is Born certified organic unscented lotion for after-bath.
I am a vegan, how does Wash with Water support my lifestyle?
All Wash with Water products are 100% vegan and always cruelty free. We are very proud to be officially certified by PeTA People for the Ethical Treatment of Animals and added to their honorable Cruelty-Free company program “Beauty without Bunnies” as well as their “Cruelty-Free Shopping Guide”.
I have food allergies, can I use your products?
All products are free of Dairy, Egg, Oat, Lactoperoxidase, Citrus Seed Extract. Please contact your physician with any questions pertaining to your specific allergies.
Where are Wash with Water products made?
We are very proud and diligent about crafting all products here in the USA.
How should I store my Wash with Water products?
All Wash with Water products are born from small batches with the purest organic and natural ingredients.
Store creams and lotions in a cool, dry dark place away from direct sunlight and heat. This especially important if you are ‘stocking up’ by buying multiple products. Our bar soaps are handcrafted and last longest when placed in a dry spot after bathing.
Is it normal for my products to look different from one purchase to another?
The beauty of organic and natural products is they are not mass produced. This being said, the products can vary in scent, color and to some extent texture. As natural ingredients are crop based, there are many [natural] factors that can affect the look of a product based on the growing season, the time of year the ingredient was harvested/processed, etc. These variances are what make natural products unique. Products can even darken over time as the herbs become more pronounced; herbs may fall to the bottom of the bottle (simply shake to mix). Essential oils are volatile (evaporate as they release their scent) and you may notice a slight change in the blend. This is normal.
Does Wash with Water test on animals?
We love our furry friends and NONE of our products are tested on animals. We are very proud to be officially certified by PeTA People for the Ethical Treatment of Animals and added to their honorable Cruelty-Free company program “Beauty without Bunnies” as well as their “Cruelty-Free Shopping Guide”.
What methods of payment do you accept?
Visa , MasterCard , American Express, and PayPal.
Can I cancel an order once it is submitted?
We are happy to assist in making your selection the right one every time Please email us at firstname.lastname@example.org if your need assistance. Due to the sensitivity of our organic ingredients, and to maintain the integrity of each product, orders can not be changed or cancelled once it has been shipped. If you purchased the product from a retail store or an online merchant, please contact them directly.
What is the return policy?
Product returns can be issued within 7 days of of customer receipt date. Wash with Water will refund an unopened, unused product with the seal still intact. If you would like to schedule a return, please email email@example.com within 7 days of customer receipt to arrange shipping. Once the product has been received and inspected by a team member then we will issue a refund less shipping charges. Your refund will be issued in the original payment method. Due to the nature of our products, Wash with Water maintains a ‘No Return’ Policy for opened packaging. Please contact us first at firstname.lastname@example.org if you have any questions during your online ordering.
How does Wash with Water ship orders?
Our standard shipping is via Priority USPS Ground (generally x2/x3 day). We process and ship orders Monday – Friday within 72 hours of receipt. We small batch our hair and skincare monthly to offer our customers the most effective products and greatly appreciate your patience for your order.
Do you ship international orders?
Wash with Water is proudly carried by retailers around the world. Please see our Retailer tab for a location near you.
Where can I find Wash with Water products locally?
Wash with Water products are found from New York to Australia at baby and children’s boutiques, select specialty stores, and hospitals (see Retailer tab for a complete listing). If your local market does not carry Wash with Water products, please contact us directly so that we can help make your home a Wash with Water home.
Tell us the Wash with Water story
The seed of Wash with Water was planted during a fateful road trip and an insightful conversation with our then five year daughter. We found ourselves lost upon an Amish village and were forever inspired by two observations. First, how fresh and untouched everything was and second, how engaged the children were with every facet of their surroundings. From homemade root beer to bars of soap, we collected our treasures and headed home about to embark on a life changing adventure.
We have dedicated our lives to creating a “child-centric” company. As parents and founders of Wash with Water, we have a wealth of inspiration from the most generous muses…our CHILDREN. Wash with Water’s certified organic and handmade skincare products were developed from a collection of tender moments and a desire to protect what is most special for each family. We were born out of the philosophy to spoil Mother Nature so you can spoil your loved ones. We are committed to a sustainable future and want to inspire everyone to enjoy the goodness of our planet. All of our products are produced right here in the USA, with responsible sourcing, recycling, and community in mind. Together we will protect our earth’s limited resources so our children can love, create, and live as they dream. Together we are limitless.
What does the crown logo mean?
Wash with Water’s crown symbolizes empowering children to be an integral part of the choices that impact their world. From the thoughtful development of our organic products to our “green” packaging, each child has always been and will remain at the center of our choices as a company.