FREQUENTLY ASKED QUESTIONS
ABOUT OUR PRODUCTS
What makes your products better for babies and children?
Wash with Water products are small batch crafted each month to deliver the most effective and gentle hair and skincare to your loved ones. Our team of mommies, daddies, physicians and scientists formulate wellness products with one thing in mind- crafting the safest, most effective natural bath products on the market. Learn more about the Wash with Water difference and enjoy customer testimonials in our review section (under each product).
How do you formulate safer products?
Every month, each small batch of Wash with Water goodness is developed from the finest organic and all natural ingredients and are free from Petrochemicals, Phthalates, Sulfates, Parabens, Synthetic Colors, TEA, DEA, Silicons, PEGS, Dairy, Egg, Oat, Lactoperoxidase, Citrus Seed Extract, GMOs, Triclosan, and Synthetic Dyes.
What products do you recommend for a child with eczema, keratosis pilaris or cradle cap?
All of our products are developed with the most delicate skin of newborns in mind. A fan favorite for those with sensitive skin conditions are any of our products in the Barenaked Babydoll collection (unscented). Our Eczema Bundle is also a wonderful option for creating a healthy skincare regimen to nourish the skin daily.
Is your Barenaked Babydoll Cream cloth-diaper safe?
Yes! It is completely safe for cloth diapers and rinses out clean, leaving no residue. Just a happy and healthy baby bottom!
Do you have any fragrance-free products?
Yes! All of the products in the Barenaked Babydoll Collection are unscented.
I am a vegan, how does Wash with Water support my lifestyle?
We take great care to offer Wash with Water products that are 100% vegan and always cruelty free. We are very proud to be officially certified by PeTA People for the Ethical Treatment of Animals and added to their honorable Cruelty-Free company program “Beauty without Bunnies” as well as their “Cruelty-Free Shopping Guide”.
Are any of your fragrances 100% natural?
All products in the Yummy Tubby collection and Big Kid Collection are comprised only of aromatic natural raw materials, which are custom blends of pure essential oils and extracts. They are completely free from nature-identical and synthetic components. Our entire Barenaked Babydoll collection is (unscented) and without synthetic components.
Is there an expiration date on your products?
Due to the nature of our all natural and organic ingredients, your Wash with Water products should be used within 2 years of purchase or 6 months after opening for best performance.
I have food allergies, can I use your products?
All products are free of Dairy, Egg, Oat, Lactoperoxidase, Citrus Seed Extract. Please contact your physician with any questions pertaining to your specific allergies.
Do you have tear-free products?
Our bIG KiD bubble bath can be enjoyed from new born on up and is tear-free. All of our baby 2-1 washes are extensively tested to be safe on tiny faces. Even so, we recommend keeping all bath products out of your child’s eyes and mouth.
Where are Wash with Water products made?
We are very proud and diligent about crafting all products here in the USA.
Are your bottles BPA-free?
Yes! All of our packaging is completely BPA-free.
How should I store my Wash with Water products?
All Wash with Water products are born from small batches with the purest organic and natural ingredients.
Store creams and lotions in a cool, dry dark place away from direct sunlight and heat. This especially important if you are ‘stocking up’ by buying multiple products. Our bar soaps are handcrafted and last longest when placed in a dry spot after bathing.
Is it normal for my products to look different from one purchase to another?
The beauty of organic and natural products is they are not mass produced. This being said, the products can vary in scent, color and to some extent texture. As natural ingredients are crop based, there are many [natural] factors that can affect the look of a product based on the growing season, the time of year the ingredient was harvested/processed, etc. These variances are what make natural products unique. Products can even darken over time as the herbs become more pronounced; herbs may fall to the bottom of the bottle (simply shake to mix). Essential oils are volatile (evaporate as they release their scent) and you may notice a slight change in the blend. This is normal.
Does Wash with Water test on animals?
We love our furry friends and NONE of our products are tested on animals. We are very proud to be officially certified by PeTA People for the Ethical Treatment of Animals and added to their honorable Cruelty-Free company program “Beauty without Bunnies” as well as their “Cruelty-Free Shopping Guide”.
What methods of payment do you accept?
Visa , MasterCard , American Express, and PayPal.
Can I use multiple promo codes?
Only one promo code can be used at checkout.
Do you offer free shipping?
Yes! Shipping is free for orders of $100 or more in the continental US.
How can I check the status of my order?
Immediately after purchase, you should receive an email from USPS with your order number and shipping status (allow 1-2 days for your shipping status to update). You can also check the status of your order by signing in to your account at www.washwithwaterorganic.com
Can I cancel an order once it is submitted?
We are happy to assist in making your selection the right one every time. Please email us at firstname.lastname@example.org if you need assistance. Due to the sensitivity of our organic ingredients and to maintain the integrity of each product, orders cannot be changed or cancelled once it has been shipped. If you purchased the product from a retail store or an online merchant, please contact them directly.
How does Wash with Water ship orders?
Our standard shipping is via Priority USPS Ground (generally x2/x3 day). We process and ship orders Monday – Friday within 72 hours of receipt. We small batch our hair and skincare monthly to offer our customers the most effective products and greatly appreciate your patience for your order.
Do you ship international orders?
Wash with Water is proudly carried by retailers around the world. Please see our Retailer tab for a location near you.
Where can I find Wash with Water products locally?
Wash with Water products are found from New York to Australia at baby and children’s boutiques, select specialty stores, and hospitals (see Retailer tab for a complete listing). If your local market does not carry Wash with Water products, please contact us directly so that we can help make your home a Wash with Water home.
My order says it was delivered, but I never received it.
We ship with love from our heart to your home and always want each purchase to exceed your expectations. Unfortunately we cannot be responsible for the package once it leaves our hands, but we will do our best to help you. Contact your local USPS post office; sometimes they mark packages undeliverable and you’ll need to pick it up in person. Our system automatically red-flags any incorrect addresses, but sometimes invalid addresses slip through the cracks and become undeliverable, so be sure to email us ASAP if your shipping address is incorrect at email@example.com
Can I return an opened product?
We work diligently to craft the most effective and safest products for our “washies” and are confident you’ll love them time and time again! But in the rare instance that you are not satisfied, product returns can be issued within 7 days of customer receipt date. Wash with Water will refund an unopened, unused product with the seal still intact. If you would like to schedule a return, please email firstname.lastname@example.org within 7 days of customer receipt to arrange shipping. Once the product has been received and inspected by a team member then we will issue a refund less shipping charges. Your refund will be issued in the original payment method. Due to the nature of our products, Wash with Water maintains a ‘No Return’ Policy for opened packaging. Please contact us first at email@example.com if you have any questions during your online ordering.
Tell us the Wash with Water story
The seed of Wash with Water was planted during a fateful road trip and an insightful conversation with our then five year daughter. We found ourselves lost upon an Amish village and were forever inspired by two observations. First, how fresh and untouched everything was and second, how engaged the children were with every facet of their surroundings. From homemade root beer to bars of soap, we collected our treasures and headed home about to embark on a life changing adventure.
We have dedicated our lives to creating a “child-centric” company. As parents and founders of Wash with Water, we have a wealth of inspiration from the most generous muses…our CHILDREN. Wash with Water’s certified organic and handmade skincare products were developed from a collection of tender moments and a desire to protect what is most special for each family. We were born out of the philosophy to spoil Mother Nature so you can spoil your loved ones. We are committed to a sustainable future and want to inspire everyone to enjoy the goodness of our planet. All of our products are produced right here in the USA, with responsible sourcing, recycling, and community in mind. Together we will protect our earth’s limited resources so our children can love, create, and live as they dream. Together we are limitless.
What does the crown logo mean?
Wash with Water’s crown symbolizes empowering children to be an integral part of the choices that impact their world. From the thoughtful development of our organic products to our “green” packaging, each child has always been and will remain at the center of our choices as a company.